Who can chat
Who this is for: an owner deciding which agents face the public and which are private.
The two modes
Section titled “The two modes”| Mode | Who gets answers | Use it for |
|---|---|---|
| Public — anyone | everyone who writes | customer service, sales, reception |
| Private — listed ids only | the numbers / ids you list | your own desk agent, staff-facing agents (HR, finance) |
Strangers writing to a Private channel are ignored — no reply, no pairing code. (Early versions handed out a pairing code; pressing Save on the row once fixes any row still doing that.)
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Open Settings → Accounts, find the agent’s row under the channel, press ⋮ → Edit.
The Who can chat radio buttons on a channel row —agent/channels/who-can-chat.png -
Pick Public — anyone or Private — listed ids only. For Private, fill the allowed ids: phone numbers with country code and no + for WhatsApp, user ids for Telegram, addresses for email.
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Press Save. The agent’s gateway restarts so the new policy applies at once.
Ask your agent
Section titled “Ask your agent”✦ Ask your agent
Things you can say to an agent in Bakulai Agent:
“who can message Sari?”“stop strangers from talking to my assistant”- “make Tono's Telegram private, only my number”asks you firstcoming soon
- “is the Sales WhatsApp public?”runs directly
Limits & safety
Section titled “Limits & safety”- Public channels get whatever the agent’s role allows it to say. Keep customer-facing roles on read-only tools (prices, stock, order status) and let drafts flow to the Review tab.
- A Private channel used for owner notifications (Settings → Office → Escalations to your phone) needs the explicit
platform:chat_idtarget so only your chat can approve social posts.
Troubleshooting
Section titled “Troubleshooting”- My own messages are ignored — your number is missing from the Private list (or has a + or spaces).
- Customers get no answer on a Public number — the agent is asleep or the number disconnected; check the row’s status badge.