Channels overview
Who this is for: an owner deciding which numbers and mailboxes to give to which agents.
The rule
Section titled “The rule”One account per platform per agent. An agent can hold one WhatsApp number, one Telegram bot and one mailbox at the same time — but two agents cannot share a number. A second WhatsApp number means a second agent. To let a whole room answer one number, see One number per room.
Channels
Section titled “Channels”| Channel | How it links | Best for |
|---|---|---|
| WhatsApp — Unofficial (QR) | scan a QR code like WhatsApp Web | quick start; a dedicated number you can afford to lose |
| WhatsApp — Official (Cloud API) | Meta Business tokens + the Bakulai relay | a verified business number, no ban risk |
| Telegram | a bot token from @BotFather | staff and owner channels, public support bots |
| an IMAP/SMTP mailbox dedicated to the agent | prospects, supplier invoices, reports | |
| Other (LINE, SMS/Twilio, Microsoft Teams, WeCom) | webhooks through the Bakulai relay | special cases |
All of them live in Settings → Accounts, one list per channel, one row per agent.
agent/channels/accounts.pngWho can chat
Section titled “Who can chat”Every channel row has a Who can chat choice: Public — anyone (customer service) or Private — listed ids only (your own number, your staff). Strangers writing to a private channel are ignored silently. See Who can chat.
Ask your agent
Section titled “Ask your agent”Things you can say to an agent in Bakulai Agent:
“how do customers reach my agents?”“can two agents share one number?”- “which agents have WhatsApp linked?”runs directly
Limits & safety
Section titled “Limits & safety”- Tokens, QR codes and passwords are entered on the desktop only; agents and tablets never see them.
- Disabling or unlinking a channel restarts the agent so it stops answering at once.
Related
Section titled “Related”Link WhatsApp with a QR code · Who can chat · One number per room