---
app: agent
audience:
  - owner
since: 0.1.0
ui_only: false
agent_actions: []
agent_examples:
  - explain what you and the other agents can do
  - what is a room, what is a role?
llm_weight: promote
title: What is Bakulai Agent?
description: The office, its rooms and agents, what they can and cannot do, and
  how their work reaches you.
editUrl: true
head: []
template: doc
sidebar:
  order: 1
  hidden: false
  attrs: {}
pagefind: true
draft: false
---

import { Aside } from "@astrojs/starlight/components";
import { AgentAsk, Shot } from "@components";

**Who this is for:** an owner opening the app for the first time, or anyone who wants the mental model before clicking around.

## The office

<Shot src="agent/start/office-overview.png" alt="The 3D office with rooms and agents at their desks" />

- A **room** is a department: Sales, Finance, Marketing, Operations & Inventory, Purchasing, HR, Customer Service, Design Studio, Engineering, Reception — plus the Owner's Office and three shared rooms (Meeting Room, Coffee Break, Lounge). Each department carries its own set of **automations** and a **daily meeting**.
- An **agent** is a desk in a room. It has a name, a **role** (53 to choose from, for example *Bookkeeper* or *Social Media Manager*), its own memory and its own chat. Behind the scenes each agent is a separate Hermes profile on your computer.
- The **Owner's Office** holds your own desk: the agent you talk to in the panel, the one that reports what the others did.

## What agents do

- **Answer in your channels.** Link a WhatsApp number, a Telegram bot or a mailbox to an agent and it replies to customers and staff from there.
- **Run automations.** Scheduled jobs (a morning briefing, overdue-invoice reminders, a weekly content calendar) and event-driven ones (a prospect's email becomes a draft Lead, a receipt photo becomes a draft expense).
- **Write into Bakulai — as drafts.** Quotations, invoices, purchase orders, leave applications, journal entries: always draft, never submitted. You review them in the **Review** tab and approve them in the ERP.
- **Talk to each other.** Agents ask colleagues questions, leave inbox messages, hand each other tasks and hold a daily meeting whose minutes reach you.

## What agents never do

- Submit, cancel, delete or approve a document in Bakulai. Those tools are never given to any agent.
- Send a social media post or comment without going through the approval queue you control.
- Cold-message strangers on social media.
- Handle your keys: model API keys, WhatsApp QR pairing and social logins happen on your screen, not in a chat.

<Aside type="tip">
  The app's screens are in English; the agents answer in Indonesian (or the customer's language). This documentation exists in both.
</Aside>

## Where the work shows up

| You want to… | Look at |
|---|---|
| chat with an agent | the **Chat** tab of the panel (select an agent on the map) |
| see every customer conversation | the **Inbox** tab |
| see what agents asked each other and their tasks | the **Tasks** tab |
| approve social comments and posts | the **Marketing** tab |
| read meeting minutes or run a meeting now | the **Meetings** tab |
| check what ran and when | the **Activity** tab |
| review the drafts agents wrote in Bakulai | the **Review** tab |

## Ask your agent

<AgentAsk />

## Related

[Requirements](/agent/start/requirements/) · [Install and sign in](/agent/start/install-and-sign-in/) · [Rooms](/agent/office/rooms/)