---
app: agent
audience:
  - owner
since: 0.1.8
ui_only: false
agent_actions: []
agent_examples: []
llm_weight: demote
title: Take over a chat
description: Mute the agent in one customer chat, reply through its account,
  hand it back with a note.
editUrl: true
head: []
template: doc
sidebar:
  order: 3
  hidden: false
  attrs: {}
pagefind: true
draft: false
---

import { Aside } from "@astrojs/starlight/components";

**Who this is for:** an owner who needs to step into a customer conversation.

<Aside type="note">This page is being written. Until then: open the conversation in the **Inbox** tab and press **Take over**; type in **Reply as …**; press **Hand back** when done.</Aside>

## Related

[Bakulai Agent overview](/agent/)